Our promise of confidentiality

At What’s Up, your privacy is important to us. Here’s what you need to know about how we keep things confidential:

1. What you tell us stays between you and What’s Up
   Everything you share is confidential unless we’re worried that you or someone else might be in danger.
   If that ever happens, we might need to get extra help to keep you safe — but we’ll always try to talk with you about it first.
   You can ask us anything about this at any time.
2. Sometimes calls are recorded
   We may record calls, but we don’t listen to them unless we absolutely need to (for example, to check something important or improve how we help).
   Your identity stays private.
3. We use information to help improve support for young people
   We collect information so we can do things like:
   • understand what young people are dealing with
   • improve our service
   • advocate for better mental health support in Aotearoa
   • share general trends in reports or marketing
   This never includes anything that could identify you, unless you’ve clearly given us permission.
4. You’re welcome to ask us more questions
   If you're unsure about anything on this page, or want to understand more about confidentiality, just ask a counsellor when you connect.
   We’re here to help you feel safe and supported.